Richform Holdings Limited views CSR as our business strategy for our sustainable development. Our CSR policy defines our long-term approach in the following areas: Customers, Employees, Suppliers, Community, Environment and Government. Within each of these areas, core principles and pragmatic objectives provide guidance on practising CSR in our business operations.
Ensure the safety and quality of our products and services
Customers
Maintain a customer-oriented attitude, employ its own team of technicians and does not subcontract any installation and maintenance work to ensure service excellence
Peace of Mind for customers: Technicians are provided with appropriate personal protective equipment (PPE) when carrying out maintenance and installation works during the pandemic (even shoe covers are used)
Provide unlimited number of free on-site maintenance services in case of malfunction during the one-year warranty period
Employees
Provide equal opportunities, without discrimination
Adopt family friendly measures
Promote work-life balance
Employees
Parent Gratitude Allowances – offered to the employees’ parents with age over 68
Anti-Pandemic Allowance for those who need to work outside office
Leave on family members’ birthdays (parents, spouse, children, siblings)
Hot Weather Allowance for technicians
One fruit per day
Free counselling service for staff
Suppliers
Locate suppliers operating with eco-friendly measures
Ensure suppliers comply with laws and regulations
Suppliers
Encourage suppliers to adopt eco-friendly packing, including biodegradable packaging paper
Encourage paperless communication
Government
Comply with laws and regulations and other societal standards
Establish a highly transparent relationship with the government and administrative bodies
Government
Being a Signatory of the Good Employer Charter (Labour Department) – pledges to adopt employee-oriented human resource management practices and implement family-friendly employment measures.
Being a Social Capital Builder Logo Awardee – strives to enhance social inclusion and strengthen community support networks (Award: presented by Labour and Welfare Bureau)
One of our staff is a member of the Commission on Poverty
Community
Help to build a sustainable and caring community
Support the disadvantaged
Community
Our volunteer committee helps to organize volunteering and charitable activities
Volunteer Services – e.g. distributing gift bags, knitting scarfs for the elderly
Partnership with NGOs – participate in community services
Mentoring Programs (Job Placements) for ethnic minorities, youngsters and the disadvantaged
Environment
Adopt 5Rs Principle –Reduce, Reuse, Recycle, Replace and Renew
Encourage employees, customers and suppliers to adopt eco-friendly measures
Enironment
Hotel Project
– Promote the installation of drinking water filtration system in hotel guest rooms
– Drink water directly from the faucet
– Say ‘No’ to plastic bottled water
Water for Free Project
– Sponsor schools and NGOs to install drinking water filtration systems
– Promote the idea of bringing our own reusable bottles
– Say ‘No’ to plastic bottled beverages